Privacy Policy
We care about your privacy. This policy explains what we collect, how we use it, who we share it with (only when needed), and the choices you have. We do not sell your personal information.
1. Who We Are & What This Covers
This Privacy Policy applies to Dipped Cookies (“Dipped”, “we”, “us”, “our”) and covers how we handle personal information when you visit our website, place an order, contact us, or interact with our services.
If we link to third-party sites or services, their privacy practices are governed by their own policies.
2. Personal Information We Collect
Depending on how you use Dipped, we may collect:
- Order details: items purchased, quantities, customisations, order notes, and order timestamps.
- Contact details: name, email, phone number.
- Delivery/pickup details: delivery address, delivery instructions, pickup selection and timing.
- Communications: messages you send us (support, feedback, issue reports).
- Website usage data: IP address, device/browser type, pages viewed, approximate location (city/region), and interactions (via cookies/analytics).
Payment details: payments are processed by trusted third-party payment providers. We do not store full card details on our servers.
3. How We Use Personal Information
We use personal information to:
- Process and fulfil orders, including delivery or pickup coordination.
- Provide customer support, handle refunds/exchanges, and resolve issues.
- Send essential service communications (e.g., order confirmations, updates).
- Improve our products, menus, website performance, and customer experience.
- Detect and prevent fraud, misuse, and security incidents.
- Comply with legal obligations (tax, accounting, food safety, etc.).
We use proprietary and third-party technologies solely to operate and improve our services — not to sell your data.
4. Cookies, Analytics & Similar Technologies
We may use cookies (and similar technologies like local storage or pixels) to make the site work properly, remember preferences, measure performance, and understand how customers use the site.
- Essential: required for core functionality (e.g., keeping sessions stable, security).
- Performance/analytics: helps us understand traffic and improve the experience.
- Fraud/security: helps protect customers and our systems.
You can usually control cookies in your browser settings. Blocking some cookies may affect site functionality.
5. When We Share Personal Information
We do not sell your personal information. We only share it where it’s needed to provide the service, such as:
- Payment processing: payment providers to process transactions.
- Delivery partners: if delivery is involved, to fulfil your order.
- Service providers: hosting, analytics, customer support tooling, fraud prevention, and communications — under confidentiality and purpose limitations.
- Legal requirements: where required by law, court order, or to protect rights and safety.
6. Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. This may include access controls, secure hosting, encryption where appropriate, and monitoring for suspicious activity.
No system is perfectly secure. If you believe your interaction with us is no longer secure, contact us as soon as possible.
7. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this policy, including: fulfilling orders, customer support, improving services, and meeting legal/accounting obligations.
When information is no longer required, we take reasonable steps to delete or de-identify it.
8. International Data Processing
Some of our service providers may store or process information outside New Zealand (e.g., cloud hosting or analytics providers). When that happens, we take reasonable steps to ensure your information is protected in a way that is consistent with this policy.
9. Marketing Communications
We may send you marketing communications if you’ve opted in (or where permitted by law). You can unsubscribe at any time using the link in the message or by contacting us.
Even if you unsubscribe from marketing, we may still send essential service messages (like order confirmations and updates).
10. Children’s Privacy
Our services are not directed to children. If you believe a child has provided personal information to us, please contact us and we’ll take appropriate steps.
11. Your Rights & Choices
Under the New Zealand Privacy Act 2020, you generally have rights to request access to, and correction of, personal information we hold about you. To make a request, contact us with enough detail so we can verify your identity and locate the information.
- Access: request a copy of the personal information we hold about you.
- Correction: ask us to correct inaccurate or incomplete information.
- Marketing: unsubscribe from promotional messages at any time.
If you’re not satisfied with how we handle your privacy, you can contact us first — and you may also contact the Office of the Privacy Commissioner (NZ).
12. Changes to This Policy
We may update this policy from time to time to reflect changes to our practices or services. The updated version will be posted on our website with a revised “Last updated” date.
13. Contact Us
If you have questions about this policy, or want to request access/correction, contact us via the methods listed on our website.
Tip: include your name, the email/phone used for orders, and what you’re requesting so we can respond quickly.
Privacy-first. Customer-first.
We use technology to make the experience smoother and safer — never to sell your information. Want to browse what’s baking?