Cookie delivery in Auckland.
A box worth staying in for.

You don't need to be home. We'll leave your cookies at your doorstep (or the closest safe spot if we can't reach your door) and text you immediately. Please bring them inside promptly and follow the storage instructions on the flavour cards.

Choose from the delivery dates and windows available at checkout. We deliver along an optimised route within each window, so we cannot promise an exact arrival time. See how our delivery loops work for priority orders, text updates and delays.

We deliver to apartments within our Auckland delivery area. Please include your unit number and buzzer/intercom code in the delivery instructions at checkout. If your building has a concierge or reception, we can leave the package there — just let us know. If we can't reach your unit and don't get a buzzer response, we'll call or text you directly.

Absolutely. We deliver to hotel and motel receptions. In your delivery instructions, include the hotel name, your room number, and the name you're booked under so reception can hold the package for you. If you'd prefer the driver to come to your room, mention that too and we'll do our best.

Some rural and semi-rural Auckland addresses are within our delivery area. Check your postcode at checkout first. Add any access details in your delivery instructions (e.g. "drive past the first gate, take the left fork"). Some distant postcodes may have a small additional distance fee, which is calculated automatically at checkout.

We'll drive up long driveways unless you tell us otherwise. For gated properties, include the gate code or PIN in your delivery instructions. If there's no code, let us know whether to call/text on arrival so you can open the gate. If we can't access your property and can't reach you by phone, we'll leave your order in the safest accessible spot and text you the location.

Yes — cookies make great office treats! We'll deliver to reception or a specific floor/entrance. Just add the company name, floor number, and any access details in the delivery instructions. For buildings with multiple businesses, make sure to mention which company the delivery is for.

If anything arrives damaged or doesn't meet our quality standards, please contact us with photos as soon as possible. We'll make it right with a refund or replacement for items that were damaged before delivery was completed.

Please note: Once delivery is completed, responsibility passes to you. We cannot offer refunds or credits for issues that occur after your cookies have been delivered (delayed collection, theft, weather, pests, etc.).

If we can't deliver for any reason (incorrect address, no access, unresponsive phone), your order may be rescheduled for delivery on the following delivery day. We'll always contact you to let you know and arrange the best time.

Address changes need to be made before the order cutoff for your delivery date. After that, our routes are finalised. Contact us as soon as possible and we'll do our best.

Some Auckland postcodes are further from our bakery. For those addresses, a small additional distance fee is added at checkout. You'll see the exact amount before you pay — no surprises.

No. Every delivery is made by our own team. Your frosted cookies need careful handling — we'd never trust that to a third-party courier. Think of it like DoorDash or Uber Eats, but specifically for cookies and run by us.

You'll receive a text message the moment your cookies are delivered. Some drivers may also send an "on the way" heads up. Make sure the phone number on your order is correct and that you have your phone handy on delivery day.