Questions? We've got answers.

Our cookies are much bigger than normal cookies – larger than Cookie Time, and about 2-3 times larger than Subway cookies. But size isn't everything.

What really sets us apart: Every cookie features decorative frostings and premium toppings, and we use real ingredients like real butter, vanilla bean seeds, and high-quality chocolate. Most mass-produced cookies contain corn syrup, fillers, and oils to make them shelf-stable for months.

Our cookies don't contain these. They're not designed to last forever – they're real, home-baked cookies from our Auckland micro-bakery, made fresh for you each week.

Our menu rotates so you can discover new flavours alongside returning favourites. The number and selection can change from week to week.

The current order menu shows the released flavours you can choose now. The Flavour Vault includes past creations; appearing there does not mean a flavour is available this week.

The order menu shows the released flavours available to choose now. Delivery dates, ordering cutoffs and remaining capacity can vary, so check the options for your order before planning around a particular day.

Checkout confirms the available dates and windows for your postcode. Ordering earlier gives you more opportunity to choose before flavours or delivery dates sell out.

We don't have a physical store yet (but we're working on it!). Right now, the only way to order is online or at various markets across the Auckland region.

You can pick up from our popup locations at markets or get delivery. There's no option for in-store pickup because we don't yet have a permanent retail location.

Yes! We offer catering for events, functions, birthdays, weddings, and more. Check out our catering page for more details and to get a quote.

You can pick up your order completely free at one of our Auckland market popup locations. Simply select your preferred market during checkout and collect your cookies fresh on the day.

Check our locations page to see where we'll be this week.

Occasionally, a pickup event may be cancelled due to bad weather (heavy rain, storms) or other circumstances beyond our control. If this happens, we'll notify you by email and text with a link to choose one of two options:

Option 1: Discounted Delivery ($5.99) — We'll deliver your order to any Auckland address for a flat rate of just $5.99, regardless of where you are. That's at least 40% off our standard delivery fee, often more — and there are no long-distance fees. This is the easiest way to still get your cookies without waiting.

Option 2: 70% Refund — If you'd prefer a refund, we'll process 70% of your order total back to your original payment method within 3–5 business days.

Why 70% instead of a full refund? By the time a market event is cancelled, we've already baked (or started baking) your cookies. The ingredients have been purchased, the dough has been mixed, and in many cases your cookies are already out of the oven. The 30% covers the cost of ingredients and preparation that have already gone into your order. We know it's not ideal, which is why we always recommend the discounted delivery option — you still get your freshly baked cookies!

We deliver across all of Auckland — houses, apartments, hotels, offices, rural properties, and more. If you have an Auckland address, we can deliver to it. 99.99% of orders are successfully delivered.

Our own drivers: Your cookies are delivered by our own team, not third-party couriers. This means careful handling of frosted items and cookies that arrive in perfect condition.

Delivery dates: Our delivery days change each week based on our baking schedule. Available dates and times are shown at checkout. We'll text you the moment your cookies arrive.

Delivery instructions: At checkout, there's a delivery instructions field. We strongly recommend filling this in — it's displayed prominently to our drivers and we always read it. Include things like buzzer codes, gate PINs, unit numbers, "leave at back door", or any other helpful details.

For more details, see our delivery information page.

Apartments: Yes — include your unit number and buzzer/intercom code in the delivery instructions. If your building has a concierge, we can leave it there. If we can't reach your unit, we'll call or text you.

Hotels: Yes — add the hotel name, your room number, and the name the booking is under. We'll deliver to reception.

Offices: Yes — include the company name, floor number, and any access details. We'll deliver to reception or a specific entrance.

Yes — we cover all of the Auckland region, including rural and semi-rural areas. Gravel roads, lifestyle blocks, long driveways — no problem. Add any access details in your delivery instructions (e.g. "drive past the first gate, take the left fork").

For gated properties, include the gate code or PIN, or let us know to call/text on arrival so you can open it. If we can't access your property and can't reach you by phone, we'll leave your order in the safest accessible spot and text you.

Some distant postcodes may have a small additional distance fee, calculated automatically at checkout.

No. We'll leave your cookies at your doorstep (or the closest safe spot if we can't reach your door) and text you immediately. Bring them inside promptly and refrigerate chilled desserts and items with cream, frosting or perishable fillings as soon as they arrive. Follow each flavour card for storage instructions.

Keep your phone handy: Our drivers may need to call or text you if they have questions — a tricky address, a locked gate, or something unexpected. Please pick up if you see a call from an unknown number on delivery day.

This is extremely rare — 99.99% of orders are delivered successfully on the first attempt. If we can't deliver for any reason (incorrect address, no access, no response to calls), your order may be rescheduled for delivery on the following delivery day. We'll always contact you to arrange the best time.

Cookies arrive in our custom packaging made from thick card with protective lids. Frosted items are secured so nothing shifts during transport. All cookies are baked fresh the same day they're delivered.

You'll receive a text message the moment your cookies are delivered. Keep your phone nearby during the delivery window and make sure the phone number on your order is correct.

We deliver to all of Auckland, but some postcodes are further from our bakery. For those addresses, a small additional distance fee is added at checkout. You'll see the exact amount before you pay — no surprises.

Bring your desserts inside promptly. Refrigerate chilled desserts and cookies with cream, frosting or perishable fillings as soon as they arrive, and keep them covered.

Follow the storage instructions on each flavour card and any package label. Storage needs and shelf life vary by flavour, so there is no single room-temperature or fridge storage time that applies to every box. Find your flavour in the Flavour Vault, or contact us if you are unsure.

Check your flavour card before freezing or warming a dessert. Frostings, fillings and toppings behave differently, so one freezing duration or microwave time will not suit every flavour.

A recommendation to enjoy a cookie warm is about serving temperature; it does not mean it can be stored at room temperature. Keep chilled items refrigerated until you are ready to follow their serving instructions. Find the relevant card in the Flavour Vault, or ask us if the instructions are unclear.

Read the ingredients and allergen information on the specific flavour card before ordering. Recipes and fillings differ, so do not assume every cookie has the same ingredients or that a missing allergen label means an item is free from that allergen.

Our kitchen handles allergens. If you or your recipient has an allergy, contact us before ordering so we can discuss the ingredients and preparation of the flavours you are considering. You can browse flavour cards in the Flavour Vault.

If you're buying in-person: We always show you the cookies before purchase. If you're unhappy with any of them, you can ask to swap it out for another copy or request another flavour.

For delivery orders: Since it's food, we cannot accept returns, but we do issue refunds if the item is unsatisfactory.

You can request a refund for:

• Improperly frosted cookies/desserts
• Cookies missing decorative elements or ingredients listed in the online description
• Inedible/raw/other quality issues

We cannot refund: If you simply don't like the flavour, or if you've already eaten the entire cookie. Basic principles really.

After delivery: Once your desserts have been delivered, responsibility for the order passes onto you. We always recommend collecting and storing your desserts as soon as possible. Our policies do not cover store credits, refunds, partial refunds, or other compensation for issues that happen after delivery has been completed, such as desserts spoiling due to a delay in collection, package theft, insects getting into your packages, weather damage, and so on. We can only help in cases where the issues occurred before delivery was completed.

You can help us grow and expand in a few ways:

• Tell your friends and family about us
• Like and share our content on social media (this helps more than you might think!)
• Check our menu regularly and order when you see flavours you love

Every order, share, and conversation helps us work toward opening our first physical store. Thank you for supporting a local Auckland business! 🍪❤️