Questions? We've got answers.

Our cookies are much bigger than normal cookies – larger than Cookie Time, and about 2-3 times larger than Subway cookies. But size isn't everything.

What really sets us apart: Every cookie features decorative frostings and premium toppings, and we use real ingredients like real butter, vanilla bean seeds, and high-quality chocolate. Most mass-produced cookies contain corn syrup, fillers, and oils to make them shelf-stable for months.

Our cookies don't contain these. They're not designed to last forever – they're real, home-baked cookies from our Auckland micro-bakery, made fresh for you each week.

Every single week from Monday to Sunday, we rotate our entire menu with brand new flavours inspired by New Zealand's favourite desserts and iconic treats from around the world – many appearing in cookie form for the first time ever in NZ.

This means every flavour is limited edition. Once the week is over, that particular lineup may not return. We release hundreds of unique flavours each year, so keep your eye on the menu to catch your favourites before they're gone.

💡 Pro tip: Follow us on social media and enable notifications to be first to know when new flavours drop each Monday.

Weekly ordering windows: Orders for each week's menu open at midnight on Monday and close at midnight on Sunday.

If you miss the cut-off, you won't be able to order that week's flavours – so it's best to get in early. We recommend ordering at the start of the week to guarantee your favourites before they sell out.

We don't have a physical store yet (but we're working on it!). Right now, the only way to order is online or at various markets across the Auckland region.

You can pick up from our popup locations at markets or get delivery. There's no option for in-store pickup because we don't yet have a permanent retail location.

Yes! We offer catering for events, functions, birthdays, weddings, and more. Check out our catering page for more details and to get a quote.

You can pick up your order completely free at one of our Auckland market popup locations. Simply select your preferred market during checkout and collect your cookies fresh on the day.

Check our locations page to see where we'll be this week.

For $9.99, we'll deliver your cookies straight to your door across most of Auckland. We're still expanding our delivery zones, so some postcodes may only have the pickup option for now.

Our first-party delivery service: Your cookies are delivered by our own delivery team – not third-party couriers. This means your desserts arrive at the perfect temperature, packed gently and handled with care.

Delivery days: We deliver on Fridays (order by Thursday 12pm) and Mondays (order by Sunday midnight), typically starting around 4pm when you're more likely to be home.

When we arrive: We'll drop your cookies at your door and send you a text message to let you know they've arrived. Out of respect for you (and any pets who might get excited), we don't knock or ring the doorbell – so keep an eye on your messages and email.

No, you don't need to sign for the package or be there when it arrives. Our deliveries are done with our first-party delivery service, Dipped Delivers.

Your cookies will be dropped off at your door along with a text message/email letting you know they've arrived. You don't need to be home, but we recommend picking up your cookies within 4 hours for best texture.

⚠️ Important: Handle your package gently and don't leave your desserts outside for more than 4 hours.

For now, cookies arrive in our custom packaging made from thick card paper. All deliveries include a lid to ensure your cookies stay in good condition even if you can't answer the door right away.

You will receive a text message once they arrive, so ensure you have your phone nearby during the delivery window.

Both delivery and in-person purchases are baked fresh. In the future, we'll offer more delivery dates per week, along with our new packaging design which is currently being finalized.

Yes! If you're not going to consume the cookies right away, we always recommend putting them in the fridge for best texture and taste.

General storage rules:

• Cookies with frostings/fillings/whipped cream: Must be refrigerated if consuming more than 4 hours after purchase. Store up to 5 days in the fridge.
• Cookies without frostings: Can be stored at room temperature (preferably in an air-tight container) for up to 5 days. Examples: Choc Chunk cookie and similar plain cookies.

Can you freeze them? Yes! Place cookies in an air-tight container and freeze for up to a month. To defrost: let them thaw in the fridge. If they don't have frostings, you can move them to room temp (preferably in an air-tight container). If they have frostings or fillings, keep them in the fridge.

If you're buying in-person: We always show you the cookies before purchase. If you're unhappy with any of them, you can ask to swap it out for another copy or request another flavour.

For delivery orders: Since it's food, we cannot accept returns, but we do issue refunds if the item is unsatisfactory.

You can request a refund for:

• Improperly frosted cookies/desserts
• Cookies missing decorative elements or ingredients listed in the online description
• Inedible/raw/other quality issues

We cannot refund: If you simply don't like the flavour, or if you've already eaten the entire cookie. Basic principles really.

You can help us grow and expand in a few ways:

• Tell your friends and family about us
• Like and share our content on social media (this helps more than you might think!)
• Check our menu regularly and order when you see flavours you love

Every order, share, and conversation helps us work toward opening our first physical store. Thank you for supporting a local Auckland business! 🍪❤️